| 1. |
Customer Relationship Management Strategies Part Three: Achieving and Maintaining the Competitive Edge ( Pages)
by Mike Holland and Trinh Abrell
Feb 16, 2005
Abstract : Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.
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| 2. |
How to Cope When Your Service Provider is Acquired ( Pages)
by Olin Thompson and PJ Jakovljevic
Jun 2, 2005
Abstract : Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.
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| 3. |
Paul Greenberg's Experience on the EDGE CRM News, trends and interviews brought to you exclusively by TEC and myCRMcareer.com ( Pages)
by Paul Greenberg
Jul 20, 2008
Abstract : Paul Greenberg is one of the most influential authors, analysts, and thought leaders in the customer relationship management (CRM) industry today. Programs focus on news, trends, recommendations, and interviews with CRM luminaries.
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| 4. |
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Six: Custom Development and Single-Vendor versus Multi-Vendor ( Pages)
by P.J. Jakovljevic
May 22, 2004
Abstract : As componentization and Web services mature, packaged software will be less rigid and easier to adjust to unique practices-- thereby gaining some of the benefit of the custom approach. Although an enterprise can generate many benefits from standardization, it may also create other issues that may often result in disruptions.
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| 5. |
Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times -- A Panel Discussion Analyzed Part Five: Profitability and Changing Existing IT Systems ( Pages)
by P.J. Jakovljevic
May 21, 2004
Abstract : Every technology deployment should be about improving business. Old software hardly ever dies; however, old technology may become too costly to operate, which can drive a replacement strategy, but not all the time.
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| 6. |
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times--A Panel Discussion Analyzed Part Four: RFID Software Issues ( Pages)
by P.J. Jakovljevic
May 20, 2004
Abstract : Logically, radio frequency identification (RFID) deployment will be a far cry from a minor development project that can be completed in a few months or weeks. It will take months and years to assess how RFID will affect manufacturing and shipping operations and IT systems. It will take time to bring software up to a pilot stage, and after that, years of fine-tuning and IT system development will be needed to fully realize the gains in operational efficiency that the technology promises.
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| 7. |
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting ( Pages)
by P.J. Jakovljevic
May 19, 2004
Abstract : Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers (ASP).
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| 8. |
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling ( Pages)
by P.J. Jakovljevic
May 18, 2004
Abstract : Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce training requirements, and increase the overall efficiency of a business.
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| 9. |
Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times --A Panel Discussion Analyzed Part One: Introduction ( Pages)
by P.J. Jakovljevic
May 17, 2004
Abstract : Follow up with analysis on the recent executive panel titled
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